LAST UPDATED JAN 1, 2023
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This Privacy Statement outlines how Framer B.V., Framer Inc., and their affiliates ("Framer," "we," "us," or "our") collect, use, and disclose Personal Information from our (potential) customers and other users of our services. It details our privacy practices concerning our websites (such as https://www.framer.com and https://framer.cloud), software (Framer), services, solutions, tools, and associated applications, services, and programs, including our research and marketing activities (collectively referred to as the "Services"). Additionally, it explains your options regarding the use, access, storage, and correction of your Personal Information. This statement also covers how we handle Personal Information in connection with our Services and our general business activities.
By signing up for our Services and accepting our General Terms and Conditions, which are necessary for using certain Services, you consent to the collection, use, storage, and disclosure of your information as outlined in this Privacy Statement.
Our Services may link to other websites or services, whose information practices and content are governed by their respective privacy statements.
We may update this Privacy Statement periodically. If we make changes, we will inform you by updating the date at the top of the statement and providing additional notifications (such as adding a notice on our homepage, in our Framer Preview app, or sending you an alert). We recommend reviewing the Privacy Statement regularly to stay informed about our information practices and the measures you can take to protect your privacy.
Personal information collection
We use your personal information solely to provide you with the Framer Application or to communicate with you about our services.
When you upload documents or information to the Framer Application, we prioritize the privacy and confidentiality of these materials. We utilize industry-standard techniques to safeguard against unauthorized access to the data we store about you, including personal information.
We do not share the personal information you provide to us without your consent, except in the following circumstances:
When it is necessary to fulfill your request;
When we believe it is required to enforce our Terms of Service or comply with legal obligations;
When we believe it is necessary to detect, prevent, or address fraud, security, or technical issues;
To protect our property, legal rights, or those of others.
In the course of our regular business operations, including your use of our Services, our management of your customer account, and our compliance with local laws and regulations, we collect your Personal Information. We will not process Personal Information for purposes other than those described in this Privacy Statement.
Personal information you provide to us
When using our Services, we may request certain personally identifiable information to contact or identify you. For instance, we collect information when you create an account, seek customer support, or communicate with us in other ways. The information we may collect includes basic user details (such as your name, email address, social media avatar, phone number, and photograph), company information, and any other information you choose to provide.
We do not collect financial information from you (such as your payment card number, expiration date, or security code). All payments are processed by a third party, Paddle Ltd (https://paddle.com). For more details, please refer to their Privacy Statement at https://paddle.com/gdpr.
Personal information we collect automatically
When you access or use our Services, we automatically gather information about you, including:
Log Information: We collect details about your use of the Services, such as the type and version of your browser, machine and device information, access and usage times, launches, pages viewed, debug information, IP address, the page you visited before accessing our Services, and other relevant statistics.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to gather information, which may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us enhance our Services and your experience, identify popular areas and features of our Services, and count visits. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Services.
Web Beacons: With your consent, we may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images used in our Services or notifications to deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether a notification has been opened and acted upon. We may also use third-party services such as Google Analytics, Intercom, and Mode to collect, monitor, and analyze these statistics for better data analysis.
Social Sharing Features: Our Services may include social sharing features that allow you to share Framer prototypes from our Services with other media, and vice versa. Using these features enables sharing of information with your friends or the public, depending on your settings with the company providing the social sharing feature. We may collect, store, and use Personal Information from other media if you use social sharing features, in accordance with this Privacy Statement. For more details about data collection, storage, and processing by other media through social sharing features, please review the privacy statements of the companies providing these features.
Third Parties: We may also acquire Personal Information about you from third parties, such as LinkedIn, Facebook, Dribbble, Twitter, and other publicly accessible sources.
Support and Service Requests: When you contact us for support or other customer service requests, we maintain records related to these requests, including any information you provide.
Access to Your Content: Where legally permitted, we will only access, view, or listen to your Content (as defined in section 1.2 of our Terms of Service) in limited circumstances. For example, we may need to access your Content to (A) respond to feedback or support requests, (B) detect, prevent, or address fraud, security, legal, or technical issues, and (C) enforce our Terms of Service. Our automated systems may analyze your Content using techniques such as machine learning to improve our Services, Software, and user experience.
Marketing or Promotional Communications: If you have subscribed to our newsletter, we may use your Personal Information to send you marketing or promotional materials and other information related to Framer. If you wish to stop receiving such communications, you can unsubscribe at any time using the link in the email or by emailing support@framer.com. We will process your request immediately, and in any event, within two business days.